A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

Ride-hailing company Lyft (LYFT) has partnered with Amazon (AMZN) and Anthropic, an AI startup backed by Alphabet (GOOGL), to ...

For business owners, AI email assistants enable faster responses, prevent missed opportunities, and improve customer ...

He added, “Respondents cited factors such as proximity, speed, customer service, and cash availability as reasons for their choice. Many also noted that POS agents are more personable and ...

Corporate Travel Management (CTM) has announced the appointment of Darren Toohey as chief sales and customer officer, ...

Evans-Akingbola (“Ten Percent,” “Back in Action”), who plays secret service agent Chelsea Arrington, is repped by Hamilton Hodell and Johnson Shapiro Slewett & Kole. Horton (“The Gilded ...

Operator, a new computer-using tool from OpenAI, is brittle and occasionally erratic, but it points to a future of powerful A.I. agents. Credit...Ard Su Supported by By Kevin Roose Reporting from ...

The countdown for the Visit USA Expo 2025 is on with a new marketplace-style format set to maximise guests time with over 60 ...

Operator, the new AI that can reach into the real world, wants to act like your personal intern. Here’s what it’s good at, bad at — and when it went rogue.

The best remaining free agents include 3B Alex Bregman, 1B Pete Alonso, SP Nick Pivetta and OF Alex Verdugo. [Related: 2025 MLB free-agent rumors tracker; 2025 MLB free-agent rankings: Juan Soto ...

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...