The charter and event reservations are the first opportunity to book cabins on the Amangati, which launches in 2027.

When you operate in an industry as competitive and cost-sensitive as online travel, you need to automate wherever you can. That’s why we decided to experiment with agentic AI. Since… Read More ...

A Microsoft study shows knowledge workers such as writers and historians are most vulnerable to job loss due to generative AI ...

Greetings TCPAWorld! Happy Monday! If you’ve ever been stuck shouting “representative or agent” or pressing zero repeatedly into the void of an automated system, this one’s for you.

Evaluating and training agents on handling difficult customers should be part of every call center QA program because the ...