“Einstein Service Agent is for our customers’ customers, so it’s for their self-service.” The basic idea of having a conversational AI bot of some sort to answer basic customer questions ...

Salesforce says its Einstein Service Agent, built on Einstein 1, the company’s AI platform, doesn’t need to be pre-programmed with a map for interacting with customers.

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer ...

Love it, hate it, feel indifferent towards it: AI mania is here and showing no signs of slowing down. Ever since generative AI (GenAI) entered the mainstream with the public debut of ChatGPT in ...

Airbnb quietly rolled out the AI customer service agent ahead of schedule. The company had planned on rolling out AI-powered customer support as part of its summer release, Chesky said on a fourth ...

(“Tix4”), one of Las Vegas’ most trusted ticketing providers, to create an interactive robotic customer service agent. The first unit will be piloted at the Tix4 kiosk inside Fashion Show ...

Breeze Customer Agent was launched to help service teams scale support—to date, it has resolved over 50% of customer conversations autonomously. Built into HubSpot’s unified, AI-powered platform, ...

The HR Service agent is available through Slack, a Salesforce-owned software company. Salesforce. HR teams have access to a portal that contains employee information and connects to existing HRIS ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

Webex AI Agent should provide self-service options for scenarios like these, which Cisco said can result in a 39% improvement in CSAT scores according to customer experience leaders.