Now in its 20th year, Retail Week's annual definitive list of the industry's most inspiring bosses is live. Leaders from ...

Unfortunately, many Aldi checkout staff now feel it’s expected to face daily abuse, threats, and intimidation; imagine ...

It aims to reduce those big losses. Making it hard for item to be missed is logical. This happen during the scanning process.

Globally known as “The Customer Whisperer”, Hardcastle is one of the retail sector’s most trusted consumer behaviour experts, ...

"Her background in automotive retail innovation and digital marketing will be a critical asset to our customer experience strategies across our entire product portfolio." During her tenure as ...

In 2024, local search emphasized engaging conversations across all touchpoints, moving beyond simple listings management to prioritize customer experience and relevance. I emphasized the ...

These manual workflows are a drag on operational efficiency and impact the quality of customer experience. They also make it difficult to manage peak-season demand, necessitating the hiring of over 55 ...

Nothing is guaranteed, but if you follow at least some of the strategies above, you have a decent chance of breaking the no-experience-no-job cycle.

“If you have the privilege, you can do that. Not everyone does.” Howard noted that in her economic development experience, strategies like supplier diversity or equitable small business funding are ...

assisting customers with their unique needs and upholding our reputation for outstanding customer service, driving value for the business. Every Guide is trained and eager to WOW our customers with an ...