Silverback AI Chatbot, a technology company specializing in AI-driven customer interaction tools, has launched its advanced ...

Apple is quietly testing a ChatGPT-style Support Assistant in its Apple Support app. Here's how it works and who can try it ...

Silverback AI Chatbot has announced the rollout of its AI Agents feature, a new capability designed to help businesses move ...

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

Based on its bold changes and quiet denials, CBA – which has invested significantly in AI in recent years, including ...

BNI is claimed to be one of the early adopters of Cloudera AI Inferencing, which is based on Nvidia NIM microservices. This ...

Meta is under scrutiny for integrating an AI chatbot in WhatsApp. The Italian Competition Authority launches an investigation ...

Chatbots evolve beyond cost savings. Once seen as call deflection tools, today’s bots are brand touchpoints powered by large ...

Apple has launched a preview of a generative‑AI Support Assistant in the U.S. Apple Support app to answer support queries ...

Docyt announced the release of the new Docyt High Precision Accounting Intelligence (HpAI) engine, built specifically to ...

One of Australia's largest employers axes 45 jobs in its customer call centres after rolling out an artificial intelligence chatbot to deal with customer inquiries.