Meta, like many tech companies, uses gig workers to review real user chats with its AI chatbot to improve the system.

Silverback AI Chatbot, a technology company specializing in AI-driven customer interaction tools, has launched its advanced ...

The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become ...

Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

In 2025, businesses and organizations are shifting how they interact with users, thanks to a new generation of AI chatbots.

Apple is quietly testing a ChatGPT-style Support Assistant in its Apple Support app. Here's how it works and who can try it ...

Margaret Seeley, founder of LouLou AI in Mount Pleasant, explains how her company is using AI to make automated telephone ...

AI chatbots, while potentially driving new leads to the travel and services business, aren't entirely a replacement for the ...

"We're certainly open to" integrating with major AI chatbots, Airbnb CEO Brian Chesky told financial analysts.

Artificial intelligence is fast becoming an unignorable presence in the world of music-making. How can we use it ethically – ...

South African Airways has announced plans to leverage artificial intelligence to enhance customer service and streamline ...

The U.S. government has officially designated OpenAI, Google, and Anthropic as approved artificial intelligence (AI) vendors, ...