Nigeria’s digital marketing space is a fast-paced sector where creativity meets cultural nuance. With more people online ...

As digital landscapes evolve, web design trends in 2025 focus on innovation, user experience, and functionality. AI-driven ...

including the lack of human customer service support. Using an AI chatbot to handle even more service requests could exacerbate those sentiments among drivers. Lyft says the new chatbot will only ...

SriLankan Airlines is presenting a game-changer with the introduction of ‘Yaana,’ an Artificial Intelligence (AI)-powered chatbot. Yaana is set to transform customer support and the way passengers ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Reply to that email and the same AI agent will be there, ushering you toward a solution. Up until recently, automated customer support was pretty powerless and ineffectual. A first-gen chatbot ...

While today’s AI is more sophisticated than yesterday’s chatbots, the core customer experience challenge remains the same: ...

Colombo,February 6 (Daily Mirror)- SriLankan Airlines has introduced a game-changing Artificial Intelligence (AI) chatbot named ‘Yaana,’ designed to enhance customer support and transform the ...

On top of this, small- and medium-sized businesses (SMBs) often find it difficult to justify a dedicated customer support team because of low call volumes. This creates an opportunity for AI voice ...

through Amazon's Bedrock generative AI platform, which has helped reduce the average customer service resolution time by 87% and is resolving thousands of customer requests each day. While the use ...

Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence tools for the ride-hailing platform's customer care operations.