American Airlines faces customer service and racial discrimination allegations, sparking policy reforms and legal challenges. Passenger experiences highlight systemic issues.

Abraham Bolden, the first African American Secret Service agent on the White House Detail, finally testified before a congressional committee about JFK assassination security failures, receiving a ...

American’s passenger service agents – a workforce of nearly 15,000 represented by CWA-IBT Passenger Service Employee Association – work in airport customer service, premium guest services ...

If you want better customer service, recording a call sometimes works, and sometimes it doesn't. But there's an even better way to solve this problem.

LAS VEGAS, June 06, 2025 (GLOBE NEWSWIRE) -- Hyperscale Data, Inc. (NYSE American: GPUS), a diversified holding company (“Hyperscale Data” or the “Company”), today announced that its ...

This major change with gate and customer service agents takes place as American utilizes tech tools for customer assistance and as airlines prepare for travel demand to weaken.

The survey, released Tuesday and conducted by the market research firm Dynata this summer, asked 1,000 American adults how they feel about AI-driven customer service. Just over half of them, 54 ...

The battle between bots and humans raged for years in customer service. Now, it seems that many American workers are embracing the benefits of AI.

CWA-IBT said workers haven’t received a raise in almost four years. American Airlines earned a profit of $1.3 billion last quarter.

WASHINGTON, May 23, 2025 /PRNewswire/ -- Abraham Bolden, 90, the first African American U.S. Secret Service agent in U.S. history appointed to the White House Detail, finally got his chance to ...