AI-powered customer service is meant to streamline support, but Cursor AI’s chatbot mishap has exposed the dangers of relying too heavily on automation. The coding assistant, developed by ...

You ask a chatbot a simple question ... This isn’t just a customer service issue, it’s a cognitive one. We’re bumping up against something bigger than frustration. What we’re really ...

ChatGPT, OpenAI’s text-generating AI chatbot, has taken the world by storm ... as it simultaneously pursues an ambitious data center project, and as it reportedly lays the groundwork for one ...