Amazon Connect integrates with other existing AWS services to source data, including Amazon DynamoDB, Amazon Redshift, or Amazon Aurora, as well as third-party CRM services: Salesforce is among ...

Amazon Connect, a call center as a service offering, is based on the contact center technology used by its e-commerce operations. Amazon Connect is launched via the AWS Management Console and ...

AWS Connect Brings AI and ML with a Pay per Use Model . Amazon Connect, ... This has never been the case with AWS as its own contact center is almost 100,000 agents.

Amazon Connect Wisdom is generally available: AWS had announced this feature previously, but now all customers can take advantage of the AI-based, real-time agent assistant that gives contact ...

Today, Amazon Web Services Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced the general availability of Contact Lens, a set of capabilities ...

AWS introduced Amazon Connect, its customer service-oriented product, some years ago, putting it smack dab in the middle of enterprise applications. It also places the company in the position of ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...

The update was detailed today ahead of the cloud giant’s AWS re:Invent 2024 event, which will kick off on Monday. Amazon Connect made its original debut in 2017.

Amazon Web Services Inc. Today announced several enhancements to its contact-center-as-a-service product, Amazon Connect, at the Enterprise Connect 24 in Orlando.Prior to the event, I was give ...

Today, Amazon Web Services Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced the general availability of Contact Lens, a set of capabilities ...