I’ve included a Customer Problem Solving template in my Innovation Master Class. It’s a practical tool any team can deeply understand their customers, remove barriers, and create products or ...

ONE of the problem-solving lessons I learned from Toyota was called the "A3 thinking." Developed in the 1940s, it was a concept based on the A3 sheet of paper, which is 11 by 17 inches in size, at ...

Managerial problem solving models exhibit commonalities in form and content. Problem solving models have developed from learning theory but have not reached the refinement of expectancy motivation ...