I tested a beta feature for automatic call transcription, which performed adequately. I didn't get the chance to test the company's more advanced add-on AI product called Conversation IQ.

you may see the message "Transcribing Voicemail…" as it loads. 3. In a few moments, the transcription should appear. 4. If you need to revisit the voicemail, the transcription should immediately ...

“By providing transcription services within the 8x8 Work app, we were also able to lower operating costs and decrease the number of vendors we work with by bringing transcription services in-house.

and Harness AI to Drive Productivity Custom dictionary allows administrators to build exactly that – tailored dictionaries – in the 8x8 Admin Console, improving transcription precision by ...