18F served a unique role as an in-house digital consultancy for the U.S. government, drawing on innovative strategies to improve public service through technology.

How 18F worked What set 18F apart was its approach. Rather than spending years on giant information technology contracts that often failed to deliver, 18F championed agile development.

In California, 18F has helped the U.S. Department of Health and Human Services and the California Department of Social Services take a $400 million project to upgrade the child welfare system.

Given 18F’s enthusiasm for Slack bots, it may come as no surprise that the agency has hacked Slackbot, the communication platform’s generic assistant bot, to help make staff language habits a little ...

18F, named after its headquarters at 18th and F Street, plays crucial roles across the federal bureaucracy: It’s the team behind the IRS free tax filing system.

Externally, 18F is defending itself from IT lobbyists, representing companies like IBM, Deloitte, Cisco Systems and others, that allege 18F is hindering revenues as a competing government tech ...

How 18F worked What set 18F apart was its approach. Rather than spending years on giant information technology contracts that often failed to deliver, 18F championed agile development.

So, 18F, working with the 10x program, put out a program called the De-risking Government Technology Guide, and that has had profound impacts.

Mike Bland, a former Google software programmer now with 18F, hopes the new Jekyll-based documentation platform will motivate cultural change. Because the Hub is based in Jekyll, “which is very ...

The 18F program combines this expertise into cross-functional teams that work with agency partners “to conduct discovery, refine the goals of their digital products, prototype, navigate procurements ...

Hillary Hartley is co-founder and lead designer at 18F, an internal tech hub at the General Services Administration. (Jeffrey MacMillan) ...