Before we define what fax software is, we should first define what fax is exactly. Fax, or facsimile, is traditionally what we call the technology used to transmit scanned-in documents (printed text ...

A cloud contact center is an internet-based facility that handles all inbound and outbound customer communications for a company. The software solution offers a comprehensive suite of tools and ...

Bring calls, texts, video meetings, and fax together on one reliable AI communications platform.

Chatbots are all the rage, and not a customer meeting goes by without them coming up. Facebook has managed to revive a lost industry: virtual agent systems (which could be found on some websites 10 ...

As a manager of a small business, your resources are limited. You can’t justify hiring a whole sales team and often are doing a large chunk of your company’s sales—if not all of them—on your own.

What does good customer service look like? You probably know when you’ve experienced it, and you certainly know when you’ve experienced bad customer service, but for a small business with a small ...

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...

If you’re an insurance agent, your end-goal is to spend most of your time bringing in new business. The reality, though? Tedious tasks are probably eating up a ton of your time. Paperwork. Data entry.

We’ve all been there: you’re on an island vacation, or maybe a long weekend by the lake. As the final night of work-free bliss arrives, so does the familiar pit in your stomach. How many new emails ...

RingCentral App Access your calls, messages, and meetings. RingCentral Events Access your account and plan your next event. Admin Portal Access your RingCentral App account settings.

Economic uncertainty, increasing customer expectations and security concerns are just a few of the pressures businesses are up against today. The last thing you need as an IT or customer experience ...

In this modern era of digital technology, everyone needs a good internet connection. One of the most used internet options is called DSL. But what is DSL? Digital Subscriber Line (DSL) is a type of ...