What is WhatsApp Business Voice? WhatsApp Business Voice enables businesses to make voice calls directly through the WhatsApp Business Platform. It extends the traditional text-based interaction on ...

Must-Know USSD Codes in South Africa USSD codes provide some of the most convenient solutions to everyday tasks. From checking airtime to requesting call-backs, here are the essential USSD codes for ...

A chatbot can significantly enhance a business’s customer service and operational efficiency through various functionalities. Here’s how leveraging a WhatsApp API for businesses can transform your ...

Embracing AI in Kenya’s Call Centers AI-powered call centers in Kenya are reshaping customer service by enhancing efficiency, personalizing interactions, and improving time management. By addressing ...

AI-Powered Call Center in South Africa: Revolutionizing Retail and Customer Experience In March 2023, the Shoprite Group made history by becoming the first clothing retailer in South Africa to ...

The manufacturing sector is intricate, with numerous processes and stakeholders involved. As digital technologies evolve, more businesses in manufacturing are embracing automation to streamline ...

Business Entity Options in Ghana Ghana offers three primary types of business entities for registration: Sole Proprietorships, Partnerships, and Companies. Sole Proprietorship: This is the simplest ...

In today’s fast-moving digital world, customers want fast, convenient, and personalized interactions—especially when they're ready to buy. That’s where an AI-powered WhatsApp chatbot steps in, ...

In today’s always-on world, your customers expect immediate answers— anytime, anywhere. But hiring agents to stay online 24/7 can be expensive, inefficient, and impossible for most businesses. So how ...

How Can Businesses in Tanzania Leverage AI-powered Call Centers? Here are key ways AI-powered call centers in Tanzania can revolutionize customer service for businesses: Utilize AI-Powered Agents: ...

Kenya’s prime location in East Africa has consistently drawn global investors. Since 2000, the nation has focused on fostering private sector-led growth and improving its business environment for both ...

In Senegal, USSD (Unstructured Supplementary Service Data) operates under the GSM protocol, primarily used for sending short text messages and establishing real-time communication sessions. It works ...