Threatened by AI, bots, a wait-and-see attitude and Klarna's ‘nonsense’, Teleperformance, TP, wants to believe in its future. Its managers deplore the undervaluation of its share price. Its French ...

Two months after the fire that caused the death of two seasonal workers housed by their employer in a building in Courchevel, Éric Claret-Tournier, leader of the renowned hotel group Maison Tournier, ...

The Vénus was managed by its founder Régine Denis, wife of a Paris music hall director, from 1975 to the 1990s. Like the Château d’Hérouville but smaller and located in south of Paris, this ...

On 13 January 2025, Paris will no longer have any physical reception points for tourists and visitors. Spot 24, its last PAT, will have closed the day before. 7 of the 10 employees at Paris Je t'aime ...

Onepilot acquires Eodom, joins the top 15 outsourcers and takes Didier Ferrier on board. A winning move. The right cheque, the right offer, at the right time? Over the last few years, many BPO players ...

An exclusive interview with sound engineer Patrick Jauneaud, one of the witnesses found by Manuel Jacquinet, author of the book Studios de légende, secrets et histoires de nos Abbey-Road français. Let ...

Rent for hot-dog stand locations up to $250,000 in the most frequented parks in NYC (New York City). The acquisition of customers is expensive and can even reach extravagant amounts. Being in the ...

1 hour and 09 minutes away from Paris, the 700 employees of the CCA International site in Amiens are evidence, 20 years later, that the strategy to set up a contact centre in the Picardy city was a ...

On ne réserve plus une chambre d’hôtel comme avant et de la même façon, selon qu’on est client de Sofitel ou de Fairmont, voire d’Ibis. Le rôle de l’IA dans son métier, ses convictions et ses méthodes ...

Partenaire BPO ou CRM discret quelques clients exigeants, Ryanair, BNP Paribas, ou Orange notamment*, Armatis et ses 10 000 collaborateurs dévoilent leurs ambitions. La girl next door peut-elle ...

Visit of the Myopla facilities. It is rare to be able to enter the nuclear reactor of an e-commerce back office platform - and one of the most efficient at that. Q/A sessions with the teams and ...

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...