News

en-contact8d
"Those who are shorting TP and Teleperformance shares are going to get burnt, trust me. When you generate a billion euros in cash flow, nothing is lost"
Threatened by AI, bots, a wait-and-see attitude and Klarna's ‘nonsense’, Teleperformance, TP, wants to believe in its future. Its managers deplore the undervaluation of its share price. Its French ...
en-contact3d
RCS, arnaques par téléphone. Chez Orange, le quotidien d'Amelia Newsom-Davis
Campagnes RCS, engagement via WhatsApp, leads intentionnistes, comment faire du new biz en 2025.. Que peut faire pour vous Amelia Newsom-Davis, chez Orange ? Et Brevo, Callity, hipto ou Manifone ? Le ...
en-contact1y
Onepilot acquires Eodom, the French homeshoring specialist
Onepilot acquires Eodom, joins the top 15 outsourcers and takes Didier Ferrier on board. A winning move. The right cheque, the right offer, at the right time? Over the last few years, many BPO players ...
en-contact3y
Seasonal in Courchevel: the price of accommodation and life
Two months after the fire that caused the death of two seasonal workers housed by their employer in a building in Courchevel, Éric Claret-Tournier, leader of the renowned hotel group Maison Tournier, ...
en-contact2y
Sitel buys Majorel and goes after Teleperformance
Amazon is probably the world leader when it comes to customer experience, but France is the birthplace of Louis-Ferdinand Céline, Gallimard, Amélie Poulain, Edith Piaf, Daniel Julien and Laurent ...
en-contact2mon
At Concentrix's call centres in France, is management toxic?
“They're great for cooking merguez sausages”. The key role of supervisors, the Chief People Officer and measuring the employee experience in the BPO industry. On the floor of Webhelp's call centre in ...
en-contact1y
Decathlon embarrassed by the investigation into the death of a temporary worker driving a Fenwick
Mr Traoré, a 25-year-old temporary worker (and not 35, as the Paris public prosecutor's office would have us believe) died at Decathlon's La Madeleine site on his first day of work yesterday, ...
en-contact1y
About CX and CRM, we have our own secret sauce. Foundever's CEO speaks up
An exclusive interview with Laurent Uberti, CEO and co-founder of Foundever, who gives us the lowdown on the BPO purchases made by his competitors (Teleperformance, Concentrix, Majorel, Webhelp), the ...
en-contact1y
Konecta wiped off the map. Delta Airlines has apologised, but Air France has not
90 years after its birth, Air France would have difficulty apologising to passengers, which Delta Airlines has managed to do. 80 years after its birth, the newspaper Le Monde is having some difficulty ...
en-contact2y
The Spanish hotel Parador de Granada suspected of charging for a non-rendered service
Located in the Alhambra (Granada, Spain) the 5-star Parador hotel charges for fictitious laundry. (Unfair business practice in a magical place.) Does Parador.es, a public company serving Spanish ...
en-contact2y
Pierre Mourey, un homme de l’ombre
En gare d’Achères, il enregistre un train de marchandises qui finira sur les Chants Magnétiques de Jean-Michel Jarre. Les responsables de la gare SNCF ont pris sur eux de faire rouler le train très ...
en-contact7y
COMDATA acquires CCA International
After the acquisition, mid-2017, and the successful integration of B2S (now COMDATA France), the COMDATA group signed, yesterday, an agreement on the acquisition of CCA International. The group, led ...