IPI, the Contact Centre specialist and solutions provider, signed QPC, services and solutions for Contact Centres, as a ...

IPI, the Contact Centre specialist and solutions provider, signed QPC, services and solutions for Contact Centres, as a partner ...

Steps to Future-Proof Customer Experience in the contact Centre for the Age of Agentic AI explains Content Guru ...

How an API-First Design Empowers Cloud Contact CentresEnghouse Interactive Ben Levy, President, Enghouse Interactive, ...

“Times may be tough, but our State of UK Business Process Outsourcing report reveals a level of optimism we didn’t really ...

SVL Business Solutions have signed a seven figure contract with Bluecrest to enhance customer service and operational ...

Sabio Distrupt single-day conference highlighted breakthrough implementations with AI applications in contact centres taking ...

FourNet unveils AI-powered contact centre ‘Agent’ that can think, act and learn. IntellAIgent is a leap forward in contact ...

Contact centre operations can be optimised with Agentic AI tools in many ways, such as the automation of routine tasks, ...

Report Outlines the State of Gen Z’s ‘Human Skills’ in the Workplace - contact centre report availabe for free download from ...

In the modern contact centre, there’s no shortage of data. Interaction recordings, quality scores, adherence metrics, ...

To help businesses navigate rising customer expectations, Five9 recently partnered with Zogby Analytics to survey over 1,000 ...