Air France denied boarding to a TPG reader's family by mistake on a flight to China because of a supposed visa issue. Here's how our ombudsman resolved the issue, plus tips for making sure the ...

In late 2018, I booked three flights on Air France for a trip in 2019 through American Express. I had to cancel the flights and received a one-year ticket credit. I rebooked a flight to Europe for ...

Air France’s website clearly states that if tickets were purchased through a travel agent, passengers should contact their travel agency. Amex submitted refund claims with Air France on our behalf.

Air France owes Gilda Souza $23,577 after the airline canceled her flights during the pandemic. Souza then mistakenly allowed her ticket credit to expire. Can she get a refund?