On 13 January 2025, Paris will no longer have any physical reception points for tourists and visitors. Spot 24, its last PAT, will have closed the day before. 7 of the 10 employees at Paris Je t'aime ...

Onepilot acquires Eodom, joins the top 15 outsourcers and takes Didier Ferrier on board. A winning move. The right cheque, the right offer, at the right time? Over the last few years, many BPO players ...

Amazon is probably the world leader when it comes to customer experience, but France is the birthplace of Louis-Ferdinand Céline, Gallimard, Amélie Poulain, Edith Piaf, Daniel Julien and Laurent ...

Two months after the fire that caused the death of two seasonal workers housed by their employer in a building in Courchevel, Éric Claret-Tournier, leader of the renowned hotel group Maison Tournier, ...

Mr Traoré, a 25-year-old temporary worker (and not 35, as the Paris public prosecutor's office would have us believe) died at Decathlon's La Madeleine site on his first day of work yesterday, ...

‘Last Friday, at a works council meeting, the management of Teleperformance France presented its social partners with a transformation and reorganisation plan for France, and proposed a voluntary ...

Rent for hot-dog stand locations up to $250,000 in the most frequented parks in NYC (New York City). The acquisition of customers is expensive and can even reach extravagant amounts. Being in the ...

Visit of the Myopla facilities. It is rare to be able to enter the nuclear reactor of an e-commerce back office platform - and one of the most efficient at that. Q/A sessions with the teams and ...

Intelcia, the Moroccan lion cub racing ahead in the BPO sector, has appointed a first-rate recruit. He takes up the position of CEO US and English Speaking Markets. Karim Bernoussi and Youssef Elarofi ...

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...

In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...

Karine Jan, Transforming agent ? This former robotics specialist discovered the world of call-centres in Ireland at a young age. Since then, she has enjoyed a demanding and exciting career with ...