By implementing AI and autonomous agents in Microsoft Dynamics 365 Customer Engagement businesses can transform how they ...

ExlService Holdings, Inc. (NASDAQ:EXLS) is one of the Best Information Technology Services Stocks to Invest In. On July 30, ...

The Auto Club Group as Senior Vice President, Chief Marketing Officer. She will oversee all aspects of marketing, branding, ...

Transform customer engagement, enhance operational efficiency and service quality, with Microsoft Dynamics 365 Contact Center ...

In a bid to reengage with its customers, Starbucks plans to phase out its pickup-only store locations over the next year, ...

True purpose-driven branding may not show dramatic results immediately, but you’ll soon see its impact if purpose permeates ...

While most companies say excellent customer engagement is crucial for success, only a small fraction say they have it. Here are four strategies to get there. According to Harvard Business Review ...

Rocket CRM, a technology provider, has introduced enhancements to its CRM automation system, designed to streamline customer ...

“Customer engagement, like quality and innovation, must exist at each stage of the customer experience,” explains Fallon. Sales mindsets are also commonly misplaced.

Customer engagement isn't only a digital "thing". It's got a lot more to it. Rich Toohey, Vice President of Marriott Rewards, speaks to us on what more there is.

In a study by the Business Marketing Association (BMA) and SPSS, 72% of B2B marketers rated customer engagement as a high priority…but 55% gave their organizations a grade of C or lower in ...