About a year and a half ago, Kalispell (Mont.) Regional Healthcare realized they needed to take a hard look at their workforce management process. Located in Northwest Montana, Kalispell is in an area ...

Whether they realize it or not, most construction contractors are practicing workforce management unknowingly and unequipped, often on a spreadsheet, whiteboard, home-grown system or even on paper.

Workforce management involves placing the right people in the proper place at just the right time. Accomplishing this effectively is what separates the excellent companies from their competition.

After the pandemic, many companies may prefer to maintain a hybrid way of working. Here’s how to enable a largely remote operations workforce to deliver on client requirements and contractual ...

DALLAS--(BUSINESS WIRE)--CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today formally announces its rebranding from Workforce Management Software Group to ...

The workforce management (WFM) market for contact centers continues to grow at a solid rate, as more businesses seek to improve overall customer service by providing employees with everything needed ...

Some enterprises are beginning to explore agentic process automation (APA) systems designed not only to execute predefined ...

The great disruption of a global pandemic hit every industry – but the national security workforce was largely inoculated from the largest setbacks. Many trends emerging in the cleared workforce today ...

DALLAS--(BUSINESS WIRE)--CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today formally announces its rebranding from Workforce Management Software Group to ...