The rigmarole and uncertainty surrounding live chat are among the top reasons why many people revert to phone calls. Session-based live chat: a function universally disliked by customers, and it’s ...

Web users are increasingly familiar with an annoying phenomenon afflicting all manner of sites: you’re just browsing around, minding your own business and up pops a chat window asking if there’s ...

Josh Lowensohn joined CNET in 2006 and now covers Apple. Before that, Josh wrote about everything from new Web start-ups, to remote-controlled robots that watch your house. Prior to joining CNET, Josh ...

Every day millions of businesses use chat programs to communicate in real time with associates, customers and suppliers across the street or on the other side of the globe. Applications such as AIM, ...

There are a growing number of AI browsers available, so I tested four: Perplexity Comet, Opera Neon, ChatGPT Atlas, and Dai.

WhatsApp Web is an extension of a mobile application enabling users to enjoy in-app services on a larger screen. Features like sending and receiving u ...

Snapchatters, listen up: there’s a new way to use your favorite app, and it doesn’t involve your phone. On July 18, the social media platform (finally) launched a web version of the beloved app that ...

Unveiled on Wednesday, Gemini's Deep Research mode can now pull information from your personal or work Google account. Specifically, the AI can analyze and research your emails from Gmail, your ...

“It is common for people to look up their symptoms, come up with treatment plans, and then ask what our opinions are,” Dr. Arepalli said. However, those treatment plans and diagnoses found online are ...

Blizzard Customer Support has rolled out a new feature to better assist customers with issues. The new live Web Chat feature allows players to chat directly with a Customer Service Representative, ...