The latest updates to the Five9 platform help companies create fluid experiences across digital and voice channels and unlock more value from their contact center data. SAN RAMON, Calif.--(BUSINESS ...

The cash wrap is rapidly becoming an antiquated place for transactions. In the past, customers and retailers have experienced a single-channel touch point via the brick-and-mortar store. Today, this ...

In a recent conversation, I was asked what I felt was the driving force behind the technology innovations disrupting businesses across the globe. Expecting some sort of a cloud computing-centric ...

WEST NEW YORK, N.J. & SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Incisiv, in collaboration with Blue Yonder and Microsoft, today released the 2023 Omnichannel Experience Index, assessing top retailers' ...

Multichannel confusion. Having more channels doesn't mean you're providing a better experience. It often adds noise and inconsistency. Fix the fundamentals. Your customer experience is only as strong ...

Analyst Insight: Consumer shopping habits have changed over the past few years, thanks to the pandemic and the rise of e-commerce purchases. A recent Forrester Research report focuses on consumer ...

Born into a fully digital world, Generation Z is emerging as a key demographic in the automotive market. While their car-buying journey starts online with configurators, virtual test drives and ...

Dubai Land Department, Revolutionizes Customer Experience With Unified AI-Powered Services Supported By Microsoft. During ...