Knowledge management has been a hot topic for some time now. However, many firms have placed this initiative on the back burner due to the financial costs or the time commitment required for the major ...

The Department of Homeland Security is in search of a knowledge management platform to help coordinate workload and data management of its Procurement Innovation Lab (PIL), with the potential to ...

Imagine a caller saying to an agent: “Do you work for the company or are you one of those outsourced customer service people?” Then the caller adds, “Because employees give the right answers but, the ...

Hey, you there! Heard about knowledge management (KM) but don't know where to start? Don't worry, there's a whole number of people just like you. At least 60 of them were at the “Practical Advice on ...

It's a complaint often heard in law enforcement agencies nationwide: "We don't know what we don't know." Police from one jurisdiction are unaware of a burglary ring operating in a neighboring city. Or ...

Let the OSS Enterprise newsletter guide your open-source journey! Sign up here. Knowledge, as the old saying goes, is power. But when that knowledge is splayed across sprawling, fragmented ...

How building knowledge management into industrial AI early, while blending the best of GenAI and logic systems, can improve performance and efficiencies.

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

The Central Intelligence Agency doesn’t like to talk about its mistakes. It’s not just embarrassing, but officials believe exposing details about how an operation went wrong reveals too much about how ...