From getting a refund to rebooking your trip, here’s what to know about handling air travel curveballs—and your rights as a ...

The only way to speak to a customer service agent is at the airport now that other Frontier ... two if they're not using a mobile device or "do not wish to chat." Pressing two leads to another ...

A 47-year-old customer-service representative ... But I do want to help. I was working down in baggage claim — every shift we rotate to different stations at the airport — during the last ...

Thankfully American Airlines does so you ... doesn't have an airport club or they aren't selling day passes, then get in line at customer service or find a vacant gate agent willing to help ...