Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The importance of employee learning is well-established. According to a report by LinkedIn, ...

Discover how the RFM model evaluates customer value by analyzing recency, frequency, and monetary value. Improve client ...

Most laundry owners keep an open ear to customer preferences in informal ways. A striking 84.2% said they rely on personal ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.