Several pandemic-induced disruptions have necessitated the creation of a vendor performance evaluation framework can help compare the capabilities of different vendors to determine the best fit ...

To move beyond SLAs to strategic partnerships, IT leaders must develop vendor management practices focused on alignment, collaboration, and maximum value.

At a high level, Sanabria sets evaluation requirements and resulting performance indicators around least expensive effort, interoperability, and integration and overhead, with success metrics such ...

3. Devise an Evaluation Method There are common techniques for rating a supplier's performance including evaluation forms, surveys, system metrics, and software applications. Marlin Steel tracks ...

The Department of Homeland Security wants to know if artificial intelligence can quickly find a vendor’s past performance records and even help predict if they will deliver on a contract. Before ...

This last item is critical; service requirements and vendor capabilities change, so there must be a way to make sure the SLA is kept up-to-date. For more, see “ 10 do’s and don’ts for ...

The CRN Annual Report Card gives solution providers the opportunity to grade IT vendors on their performance in product innovation, support, partnership, and managed and cloud services.