No matter what industry you're in, few things are more important for your business's continued success than quality customer service. Improved customer service has been directly linked to better ...

Gen Z demands instant, effective customer service — no holds, no useless bots. Multimodal AI-powered support enables seamless, channel-hopping conversations without friction. Future-ready businesses ...

In an era where AI and digital transformation dominate boardroom discussions, many leaders are overlooking the most fundamental principle of business success: truly understanding the voice of their ...

Nextiva’s customer-validated recognition highlights its dedication to seamless deployment, reliable support, and AI-ready infrastructure for today’s contact centers. SCOTTSDALE, Ariz.--(BUSINESS WIRE) ...

Artificial intelligence (AI) is on the rise in applications across industries, and Gartner finds that 79% of company strategists believe AI will be critical to their success over the next two years.

Service isn’t a tactic; it’s a culture that drives loyalty. Internal alignment and communication directly shape external client satisfaction and trust. Empowered employees create ownership, ...

The new API features will help enterprises build autonomous, multimodal voice agents with remote tool access, PBX integration, and enhanced context awareness. OpenAI has added remote model context ...

A view of the IRS headquarters. (Photo by Karen Bleier/AFP via Getty Images) The Internal Revenue Service’s experimentation with voicebot and chatbot functionality should continue, but several tweaks ...