I’ve been trying to cancel my Uber One membership. Uber wouldn’t let me, so I disputed the charge with Amex, provided the documentation, and they gave me a credit.

The FTC says it can take as many as 32 separate clicks and 23 screens to fully cancel the service. Uber’s official response? On paper, Uber says canceling is simple.

Uber offers $15 per month ride pass for unlimited discounted set prices on the ride-hailing app. Lyft launched a subscription ride pass earlier this ... You can cancel the monthly program anytime.

The FTC alleged the company charged customers for Uber One, a service for fee-free delivery and discounts on rides, without their consent and made it too difficult for them to cancel, despite the ...

The Federal Trade Commission on Monday sued Uber Technologies, accusing it of signing up some Uber One subscribers without their knowledge and making deceptive claims about the service.