I’ve been trying to cancel my Uber One membership. Uber wouldn’t let me, so I disputed the charge with Amex, provided the documentation, and they gave me a credit.

The FTC says it can take as many as 32 separate clicks and 23 screens to fully cancel the service. Uber’s official response? On paper, Uber says canceling is simple.

The Federal Trade Commission on Monday sued Uber Technologies, accusing it of signing up some Uber One subscribers without their knowledge and making deceptive claims about the service.

According to the FTC, Uber made it easy for subscribers to join Uber One, but much harder to cancel. "Users can be forced to navigate as many as 23 screens and take as many as 32 actions to cancel ...

Uber falsely claimed that users would save about $25 a month through the service and deceived them about how easy it was to cancel, said the FTC.