3. Proactive vs. reactive Customer service is reactive, meaning it responds to the customer's needs after they have arisen. On the other hand, customer experience is proactive, meaning it ...

In fact, 89% of customers found proactive customer service to be a positive experience. One effective strategy is identifying the diverse types of customers who may reach out for various reasons.

3. Technology must improve the customer experience. When customers call a service line and it seems to take forever for an agent to help, it’s likely that they are switching to different ...

Two types of wow customer service are particularly powerful for growing your business. Both are worth training for and empowering employees to deliver. Examples from Zappos and the Ritz-Carlton ...

Austin, Texas / Syndication Cloud / June 25, 2025 / TTEC Once a quiet satellite town, Mohali is fast transforming into a hotspot for ambitious professionals looking to build dynamic careers. With ...

Each customer who walks into your store wants to be blown away. Too many retailers fail to capture the attention and imagination of their audience, delivering a ho-hum, take-it-or-leave-it experience.

The airline has improved its product in 2025 with a slew of initiatives, but does American have the wherewithal long-term to ...