Total Quality Management (TQM) refers to management methods used to enhance quality and productivity in business organizations. TQM is a comprehensive management approach that works horizontally ...

Total quality is an approach that seeks to fully optimize the quality of customer interactions. This is accomplished by examining customer experiences and customer-related processes to determine how ...

Total quality management (TQM) is a management strategy that emphasizes a continuous, organization-wide effort to maintain quality customer service and satisfaction. The goal of TQM is to foster ...

Since the late 1960s, the practice of total quality management has developed as a separate field within business. Its purpose is to integrate quality issues and concerns into the entire firm ...

A quality circle is a participatory management technique that enlists the help of employees in solving problems related to their own jobs. Circles are formed of employees working together in an ...

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. David Kindness is a Certified Public ...

In the 1980’s when the Japanese invaded the U.S. with high quality products, everyone thought that quality circles would enable us to compete. Then in the late 80’s Total Quality Management was a ...

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Robert Kelly is managing director of XTS ...

Total quality management (TQM) is the idea that controlling quality is not something that is left exclusively to the “quality controller”, a person who stands at the end of a production line checking ...