Difficult customer interactions are taking a toll on frontline employees ... The survey – based on data from more than 21,000 employees in healthcare, food service, education, retail, transportation, ...

Shep Hyken is a customer service ... on the front line and anyone in direct contact with customers. Many don’t realize the effort must go much deeper than the customer-facing employees.

Frontline service jobs for purposes of the Frontline Service Employees Task Force are staff jobs with entry pay ranges below $15 per hour where significant market, recruitment, and retention issues ...

Feb. 04, 2025 (GLOBE NEWSWIRE) -- Perceptyx, the global leader in employee listening ... phone or at the customer service counter to threats of violence in a hospital ER, frontline workers in ...

The Respite Place, aims to support frontline workers in high-stress environments such as mental health services, crisis counseling, and victim support.The facility held a ribbon-cutting ceremony Jan.

Perceptyx researchers found that more than half of workers who encountered unruly customers also faced discrimination or bias from a customer. That’s 2.7x more than other employees and suggests that ...