The CRM market is growing rapidly, driven by cloud adoption, personalization, and AI technologies, with strong demand across various sectors.Pune, March 19, 2025 (GLOBE NEWSWIRE) -- Customer ...

Does using the channel solve a problem or provide some other value? A CRM Channel? If you're developing a social customer relationship management (CRM) strategy, however, social media might be a ...

Storing prospect details to nurture relationships are at the core of a CRM system. Integrations with contact apps and social media accounts are a plus, maximizing lead information for sales teams.

With today’s hectic startup landscape, entrepreneurs always seek technologies that improve operations efficiency and bring ...

Pretty simple, right? Throwing the book In many ways, the foundation for what has become known as social CRM was built in 1999 by direct marketing guru and author Seth Godin. In his seminal book ...

As seen in the screenshot below, Zoho CRM includes a “social tab” that lets agents contact potential leads through social media platforms, and Zoho’s Enterprise plan even includes Zia Voice ...

When it comes to customer service, no one likes to wait, and with the growth of mobile adoption, many airline carriers such as American Airlines and Southwest are embracing the potential of social ...

Zoho CRM's Zia AI assistant (Credit: Zoho/PCMag) Another recent development is social CRMs, which help businesses engage, manage, and monitor their social media presence and interactions.

Research firm Capterra has found that artificial intelligence is already proving impactful in several critical business functions, including customer service and social media marketing. Capterra’s ...