Small businesses are interested in digitizing or further digitizing all aspects of their businesses, including bookkeeping and payments (53%), inventory management (51%) and customer service (42%).

“In coming decades, I envision a global economy in which every small business, regardless of size or location, has the tools to thrive in the digital age,” says Prokop.

The days of placing a point-of-sale terminal on a small business’s countertop and calling it enough have long passed. Now, as these merchants—defined as having less than $1 million in annual ...