1. "Customer service is not a department. It's a philosophy to be embraced by everyone in every department!" I’ve been preaching this since the beginning of my career back in the 1980s.

Customer service excellence has always been and will always be one of the critical competitive advantages for any business. Here are 40 quotes supporting this premise.

And, there’s plenty of stats to explain why customer service is such a big deal: A whooping 89% of consumers have stopped doing business with a company after they experienced poor customer service.

It is our responsibility as service providers to share the details about the benefits of good rail service. As a short line, this leverages the advantages of our operation. Our crews should know the ...

Five Customer-Service Lessons From the Late Tony Hsieh The former chief executive of Zappos, the online shoe retailer, had a unique approach toward customers By Ann-Marie Alcántara ...