In summary, setting clear employee expectations is essential for a thriving workplace. When managers communicate what they expect, it helps employees understand their roles better and motivate them.

• Quality metrics. Based on the agreed-to workflow 97 percent of audited charges are entered accurately. To set fair metrics, you need to have established internal baselines.

Mostly leadership is synonymous with being available, responsible, one important quality that gets overlooked is setting ...

Without a clear framework for success, even the best training programs can fall short. Help set specific, measurable goals, and communicate your expectations clearly to your employees.