Despite economic uncertainty, airline passenger satisfaction is up slightly from 2024, according to a J.D. Power survey. JetBlue ranked highest for business/first class satisfaction, while ...

Spectrum swept the board in all categories except upload speed (where it typically tops out at a mere 30Mbps) and yet ...

retail and customer service at J.D. Power, said in a statement. “But it’s clear that market dynamics are changing and will likely affect passenger experience in the coming weeks and months.

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

By bringing together NICE’s AI-driven customer service automation and ServiceNow’s robust AI platform, we’re enabling businesses to streamline their operations and deliver fully automated ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...