A lot of new service-based businesses try to do everything for anyone, or they go into the market without a clear understanding of the clients they’re trying to serve.

Showing customers a fair return for their time and money spent at a dealership service department should be the focus of the auto industry. March 21, 2024 03:08 PM Dan Shine ...

When ESPN launches its direct-to-consumer service (most likely next month), for the first time ever, Americans will be able ...

A value proposition is a compelling statement that outlines the unique benefits and value a product, service, or offer provides to customers.

Gartner provides us guidance and tips on writing a value proposition. They answer the question as to what makes a good value proposition: Clarity – Make it easy to understand Communicates specific ...

CX is more than good customer service. In a 2022 report, Forrester research found that "for mass market auto manufacturers, improving CX by 1 point can lead to more than $1 billion in additional ...

NAMCP Independent Third-Party Review Validates Value Proposition of iRhythm Zio XT Service to Health Systems and Payers Published Jul 18, 2023 8:30am EDT ...

It’s one thing to attend a user conference. It’s another to spend 3-hours after the event conversing, in-depth, with a customer who’s taking on a major transformation effort that will be anchored with ...

Using the Value Proposition Design Tool: Constructing the Customer Profile Figure 3: The customer profile jobs, gains, and pains breakdown chart. Courtesy of Dr. Chris Kitts, Santa Clara University [8 ...