As reported in the Harvard Business Review, service-providing operations aim to deliver an experience that leads to customer satisfaction. Service operations engage a wide range of teams to ...

Many manufacturers offer their own service operations and both require skilled people to create a profitable business. The key difference between service firms and manufacturers is the tangibility ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped ...