Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...

There are many reasons why excellent service is valuable to a service business. If a company can provide best-in-class service, they will retain customers, attract new ones, and realize financial ...

Too many customer service excellence and customer-centricity culture initiatives end up feeling to employees like they've been arbitrarily imposed from on high, by the CEO and her hand-picked ...

No matter your industry, we are all operating in a customer service environment that is increasingly fast-paced. With tech developments racing ahead, clients naturally expect customer service ...

A disrespectful or demotivated employee is often the symptom of a larger disease: weak leadership, unclear standards, and an ...

DETROIT--(BUSINESS WIRE)--Altimetrik, a leading digital business enablement company, today announced that Rajesh Ananth has been named the winner of the "Front-Line Pro of the Year" category in the ...

In this episode of "CX Decoded," Dom Nicastro, editor-in-chief at CMSWire, delves into the transformative impact of AI on customer service, featuring insights from Raj Krishnan, partner of technology ...

In most cases, poor customer experiences are rooted in inefficient or outdated processes and technology — or at times, both. By now, businesses have spearheaded multiple initiatives around customer ...

The Tertiary Education Trust Fund (TETFund) has joined the global community in celebrating the 2025 Customer Service Week, ...

Photo: Georgia State Capitol. "These awards highlight exemplary employees and their commitment to changing processes and attitudes to provide faster, friendlier and easier service for the citizens of ...

The University of Delaware’s Joseph R. Biden, Jr. School of Public Policy and Administration hosted in April the Ratledge Family Award for Delaware Public Service Celebration, an annual event that ...

Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...