Later, the ITIL Refresh Project in 2007 consolidated the ITIL to five volumes consisting of 26 process and functions — this ... after restructuring its service desk according to ITIL guidelines ...

LANDesk Mobile Web Desk provides IT support staff and management with the capability to access service desk functions via a smart phone or tablet ... v3.1 status from Pink Elephant for all 15 ITIL v3 ...

However, ITSM describes the entire approach toward managing IT services in an organization, including all policies and processes in managing IT operations and service functions. ITIL is one ...

PeopleCert's ATV program verifies the ITIL alignment of IT service management vendors by undertaking a comprehensive assessment of the tool's functionality and the ITIL proficiency of staff engaged in ...

This program provides the platform and operations for the Army Enterprise Service Desk (AESD ... Information Technology Infrastructure Library (ITIL) services, which is a larger set of ...

Enterprises are the most likely customers for ITIL-compliant help desks, but SMBs who insist on rigorous best practices may also need software like HaloITSM. If your IT support desk has a high ...

Certification signifies that ServiceDesk Plus and the teams behind it adhere to ITIL best practices Reaffirms ... business integrations that help service desk teams better align with their ...