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There's a commonly accepted ratio adopted by many organizations: hiring about two full-time HR employees per every100 people. Two HR employees are then tasked with juggling the concerns, questions, ...

Anyone administering a pharmacy benefit program today knows that moving to a new model of service delivery seems all the rage. Deconstructing and reconstructing a system that is not providing the ...

Service is the New Product. And it Enables the Move to Outcomes. Delivering ground-breaking products is no longer enough to win your customers’ hearts and minds. You must deliver the desired outcomes ...

So, thinking about putting the person at the center and how do we design our service delivery models to really address those needs. In COVID, what we've really seen is a number of the principles that ...

At a time when many local governments face an increased demand on limited resources, “shared services” sound like a practical solution to improve efficiency, reduce costs and improve service delivery.

ACTON — The Fire Department is launching a pilot program next month to test new service delivery models, town officials announced in a press release. The Fire Department will temporarily consolidate ...