John Torode says allegation he used racist language upheld in MasterChef report ...

It's hard to know where to start when writing a complaint letter. If our inbox is any indication, this difficulty manifests itself in free-form rants and confusion about what to say. It doesn't ...

Master the art of business correspondence with our detailed letter format guide and access a free template to streamline your writing process.

Even if you’re writing a formal letter of complaint, be sure to maintain a neutral and business-like tone and avoid using emotional language such as swear words.

[Your address] Dear Sir/Madam. Reference: [Insert account number and any previous complaint reference numbers if applicable.] On [enter date] I contacted you after being targeted by fraudsters who ...

Before making a claim against a company, you must send a letter. This letter must comply with the Pre-Action Protocol which, among other things, must include the following: a summary of the facts; ...