Salesforce has launched new data cloud, AI and automation capabilities to expand its Customer 360 for Health enterprise platform. Nearly 80% of healthcare consumers cite difficulty navigating the ...

Salesforce's Customer 360 is an integrated customer relationship management ("CRM") product that provides market-leading solutions for sales, marketing, commerce, service, and IT departments with ...

Health Tech HIMSS 2022: Salesforce connects its health tech solutions in new Customer 360 for Health suite By Rebecca Torrence Mar 16, 2022 8:00am Salesforce HIMSS22 Care Coordination Data Analytics ...

Salesforce today introduced new generative AI workflow tools for Sales Cloud and Service Cloud during its presentation at World Tour London. The new capabilities — Sales GPT and Service GPT ...

Salesforce's generative AI capabilities have enabled us to provide more personalized customer interactions, streamline service workflows using AI-generated insights, and maintain a holistic, 360 ...

Salesforce Inc. today said it’s adding generative artificial intelligence capabilities to its Sales Cloud and Service Cloud applications that focus on customer interaction. Sales GPT uses ...

Service GPT will auto-generate service replies, automatically summarize customer interactions into knowledge articles for service teams, and prepare field service agents before they arrive at service ...

Dec. 15, 2023 — Salesforce has announced the general availability of Unlimited Edition+ (UE+), a simplified technology package for businesses looking to accelerate growth with AI, data, and CRM. UE+ ...

Software company Salesforce has said that development of AI tools is reducing its need to hire engineers and customer service workers. Since AI has been developing at such a rapid pace, businesses ...

Salesforce reported a workforce of about 76,500 employees as of Jan. 31. At the same time as i’s slowing hiring in some roles, Salesforce is increasing the ranks of sales workers.