Salesforce today introduced new generative AI workflow tools for Sales Cloud and Service Cloud during its presentation at World Tour London. The new capabilities — Sales GPT and Service GPT ...

Post this Research shows that 52% of customers expect instant service, yet 73% of businesses operate during limited hours. This creates a large gap between customer expectations and reality.

Dialpad surveyed over 1,000 customer service and sales representatives across a range of industries, including (but not limited to) media, retail, manufacturing, finance, energy, and defense.

Building upon our success in customer support and sales, we hope to empower our customers with the self-service AI assistant, giving customers instant access to needed information and support.

Due to continuous disruptions driven by economic uncertainties, stressed supply chains, and a shift to new digitally driven business models, significant change is coming to business-to-business ...

W elcome to our seventh annual “CRM Top 100” issue, where we highlight the hottest trends and technologies in the three pillars of CRM—customer service, marketing, and sales—as well as the 100 leading ...

At the time, the sales enablement process was split across five teams: field sales, a traditional marketing team, a product management team, customer service and a digital marketing function.