SAP's CX pursuits are flying under the radar - but does that mean SAP lacks a CX strategy or commitment? Check out my review of SAP's latest CX moves, including a catchup with Ritu Bhargava, President ...

I learned this bit of knowledge after speaking to Christian Flaccus, chief designer of the original logo for hybris Software (now SAP Hybris). Back in 1997, Flaccus and his university friends ...

Few topics are as divisive to enterprise pundits as SAP's CX pursuits. Whether you thought SAP had abandoned CX or was perhaps in stealth mode, SAP's plans to acquire omni-channel player Emarsys ...

Joining forces with Nagarro brings powerful synergies, combining our boutique expertise in SAP CX, BTP, and FSM with Nagarro's robust capabilities in SAP S/4HANA ERP and advanced innovation.

A digital assistant incorporating generative AI functions is one improvement to SAP’s customer experience software the company will discuss at its Sapphire conference this week. Every software ...

SAP at its annual Sapphire conference in Orlando, Fla., unveiled innovations and partnerships that put Business AI in every business user's hands. From a virtually omnipresent Joule assistant to an ...

The company rolled out its latest generative AI features in its SAP CX suite, designed to streamline customer service and marketing tasks and provide businesses with comprehensive insights ...

“These new AI capabilities within the SAP CX portfolio will allow businesses to unlock their full potential, improve customer loyalty, solidify themselves as industry leaders and reap the ...