For years, the emphasis in retail staff development centered around product knowledge and point-of-sale systems. While those ...

To keep up with the rapid evolution of consumer expectations, most teams have embraced AI solutions in some fashion.

Shifting to more proactive service, the team now spends 14% of its time calling customers to build loyalty, according to CEO ...

A Guide to Eight Tips on Scheduling your Retail Business Discover our top eight tips for scheduling your retail business so employees can benefit from business support and enhance customer experiences ...

Employee engagement is a major driver of performance and long-term success in retail. When staff feel supported and valued, they’re more productive, more loyal, and more likely to deliver outstanding ...

Meko Thadison’s secret to good customer service is patience and a smile. Thaddeus Edmonson Sr., founder and president of the Dr. Martin Luther King Jr. Celebration Committee of the Pine Belt, ...

However, an unwavering commitment to exceptional customer service and experience is at the heart of the Rails retail strategy. Rails' stores emphasize personalized interactions, fostering deeper ...

Sears then tries to put the customer service piece back on the tech while continuing to add to their schedule as throughout the day as jobs come in, making it impossible to meet the demands.

Within the pages of the book, readers will find: Practical tips on customer service, employee engagement, and more Ways to build toward success with a compassionate conscience Ethical and effective ...