How to Answer a Guest Complaint Letter. The way you handle your response to a guest complaint is key to keeping a positive reputation and maintaining your current customer base. The Cutting Edge ...

Sympathize with the customer, even if the complaint is trivial. For example, suppose the customer complains that the server took 10 minutes to bring her a drink during dinner.

Seattle restaurant delivery complaint in ‘reply all’ email turns into $10K donation to food charity by Kurt Schlosser on April 6, 2020 at 8:23 am Share 3k Tweet Share Reddit Email ...