The award was presented to TTI Telecom at last month's Remedy User Conference. TTI Telecom's Netrac Trouble Ticket (NeTkT) application, which is implemented on the Remedy-ARS platform, manages ...

The new trouble-ticket system, Remedy Information Technology Service Management, will eventually allow users to submit their own work orders, instead of relying on unit IT specialists to do so.

(December 19, 2013) -- For the first time, Soldiers can resolve field support issues with their weapon systems by creating a single automated trouble ticket. The new capability integrates three ...