Let's start with the definition. Customer service gaps or customer experience gaps occur when customers’ expectations regarding the company’s service differ from what it actually provides.

Dive Brief: Customer service is “on the brink,” according to an Accenture report released earlier this month. Surveying more than 7,000 customers, Accenture found that 3 in 5 customers felt ...

The Keys to Top-Quality Customer Service, According to 24 Business Leaders in the Know They share their advice on how to hire the best CX talent, train your team to walk in your customers' shoes ...

Quality customer service is not easy. In fact, I would argue that it is the most difficult of the three primary strategies. A focus on product is well researched, and numerous engineering ...

Virtual service enables cost savings, higher customer satisfaction, and sustainability. The report found that 40% of service volume is now virtual, avoiding one million truck rolls per year.

As part of the Chief of Staff of the Army’s quality of life initiative to improve customer service and enhance operations during the summer peak moving season, Fort Riley has increased its ...

The 10 best banks for customer service in 2024 Evaluating banks based on customer service quality, accessibility options, and overall satisfaction can help you choose an institution that provides ...

Broadband customer service ISPs say their “excellent customer service” is why users don’t switch providers ISPs tell FCC that mistreated users would switch to one of their many other options.